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How we help people

 

Our Values

Person centred

We see the person behind every situation and believe that everyone deserves respect.

Passionate

We love what we do and are driven by the belief that our work matters.

Empowering 

We focus on solutions, not problems.

Honest

We do the right thing, even when it's tough.

Courageous

We're not afraid to stand up for what matters; we face challenges head-on with strength and resilience.

These five words embody how we choose to operate as an independent charity.

 

Achieving our ambition

We have developed strategic objectives focused on the four following areas which contribute to achieving our mission.

Preventing homelessness

We support the provisions within The Homelessness Reduction Act 2017. Whilst it is not our place to hold local government to account, we will strive to ensure everyone to whom a duty is owed under the legislation is provided with the support they are entitled to.

Where we can, we will take direct action to prevent anyone becoming homeless. We will utilise our resources to provide support to those at risk of having nowhere safe to stay.

We will collaborate with national bodies, who share our values, to campaign and lobby for changes to government policy to address the needs of those who are at risk of homelessness. 

We recognise that the availability of good quality, affordable housing represents a significant factor in the prevention of homelessness. We will support efforts to increase the number of new houses being built, to bring back unused properties into use and to prioritise local houses for local communities

Making homelessness an exception

Homelessness is avoidable. However, where people find themselves pushed into homelessness, we will draw on their experience to identify where earlier intervention may have prevented their situation deteriorating.  We seek to use data and evidence to inform our decision making and to shape the services we deliver.

In the minority of cases, individuals sometimes do not wish to engage with support services, for a variety of reasons.  We will strive to make sure that this is an exception. We will keep our door open to everyone so that there is always somewhere and someone to turn to when they are ready.

Making the experience of homelessness short

We will use our resources to act quickly to end homelessness. Through our outreach and resettlement services, we will engage with people who are experiencing homelessness and secure them accommodation where it is available and work with the relevant agencies to ensure permanent solutions are found and adequate support is provided. We will ensure that people get access to the support which is their basic human right.

We will continue to increase the capacity of our own supported accommodation service so that we can respond quickly to provide accommodation whenever it is needed.

Supporting people out of homelessness for good

Evidence shows for many people experiencing homelessness, personalised support is crucial to avoid returning to homelessness. 

At St Petrocs, we believe everyone should be treated as an individual and that their unique identity is vital in providing the support that they need. Our experienced staff develop relationships with clients to build support plans with them to meet their needs. We encourage people to take ownership of their options and choices rather than assume to know what is best for them. 

Our residential services offer accommodation with dedicated support to provide a foundation upon which individuals can stabilise their lives and build towards independent living. Where required, we have specialist skills in supporting people experiencing addiction.

“We believe we have a moral responsibility to support people in need.

On that basis, we won’t ever close our door.”

Steve Ellis, Vice President

Published: 10th August, 2021

Updated: 16th March, 2026

Author: Jessica Rush

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Latest

  • Supporting people and their pets

    Supporting people and their pets

    At St Petrocs, we recognise the vital emotional support and companionship that pets provide.

  • Bishop Fleming - Truro

    Bishop Fleming - Truro

    In the Truro office, we’re supporting St Petrocs, due to the essential support they provide in aid of those who are homeless or at risk, offering accommodation, outreach, and personalised help with health, employment, and finding long-term housing.

    By fundraising, we’re seeking to help them to continue this vital work and support more people in building safer, more stable lives.

  • Prince William visits St Petrocs at Nansledan to mark progress on homes tackling homelessness in Cornwall

    Prince William visits St Petrocs at Nansledan to mark progress on homes tackling homelessness in Cornwall

  • Tregothnan Private Garden Open Weekend raises £70,000 for St Petrocs

    Tregothnan Private Garden Open Weekend raises £70,000 for St Petrocs

    We’re incredibly grateful to share that St Petrocs was supported by Tregothnan’s Private Garden Open Weekend in April 2026, raising £70,000 towards our work to end homelessness in Cornwall.

Related

  • Contact Us

    If you, or anyone you know, might be facing homelessness call our advice line. For all other enquiries please get in touch via the relevant details.

  • Jobs

    Jobs

    St Petrocs is an organisation which attracts, develops, and retains talented individuals who are united around a common purpose; to end homelessness in Cornwall. You can see any of our current vacancies here.

  • Our team

    Our team

    There are over 60 members of staff at St Petrocs working to end homelessness in Cornwall. Combined with our board of trustees, St Petrocs hosts a range of highly skilled and experienced people ensuring the charity's development.

  • Grants and funding

    Grants and funding

    Grants provide opportunities. They not only help us to keep our services open, but enable innovation and new ways of working with our clients.

  • Our history

    Our history

    St Petrocs has been working with people experiencing homelessness in Cornwall since 1986 years. Find out more about our history.

Most read

  • Useful Donations

    Useful Donations

    We have a specific range of items that are most useful to us to ensure that we have the most appropriate items to suit the individual circumstances of our clients.

  • How we help people

    How we help people

    Our ambition is to end homelessness in Cornwall. We have developed strategic objectives focused on four areas which contribute to achieving our mission: preventing homelessness, making homelessness an exception, making the experience of homelessness short and supporting people out of homelessness for good.

  • Homelessness in Cornwall

    Homelessness in Cornwall

    Cornwall has long had a shortage of affordable housing. Housing supply for local people continues to be squeezed with more and more properties being used as holiday accommodation.

  • Our history

    Our history

    St Petrocs has been working with people experiencing homelessness in Cornwall since 1986 years. Find out more about our history.

  • Accommodation

    Accommodation

    We have 24 houses with 166 bed spaces across Cornwall. Find out more about our Supported Accommodation and information on how to get a room.

  • Resource Centres

    Resource Centres

    We have two resource centres in Cornwall, one in City Road Truro, and the Breadline Centre, Penzance. These centres offer those who are at risk of, or currently sleeping rough, support to find accommodation, alongside general advice and access to essential supplies.

  • Steve Ellis

    Steve Ellis

    It is with great sadness that we announce the death of Steve Ellis. Whilst Steve had been very unwell, his passing has come as a shock to us all.

  • Other ways to give

    Other ways to give

    Easyfundraising and using our Amazon Wishlist are some of the simplest ways to raise money for St Petrocs. Every time you buy something online you could also be raising money for us at the check out.

  • Make a donation

    Make a donation

    Thank you for choosing to support St Petrocs. We believe that everyone should have a safe and secure place to call home. Your support will enable us to provide essential services for people experiencing homelessness in Cornwall.

  • Making a Difference

    Making a Difference

    The impact of our work has the power to transform lives and communities. Could you help us?

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St Petrocs is a company limited by guarantee registered in England and Wales under number 12320784 and registered as a Charity number 1187077.

Registered office Peat House, Newham Road, Truro, Cornwall TR1 2DP    

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